Refund & Cancellation Policy

1. Overview

At carliftinuae, we are committed to providing reliable and transparent services. This policy outlines the terms under which refunds and cancellations are processed to ensure clarity and customer satisfaction.

2. Cancellation Policy

Customer-Initiated Cancellations

  • Cancellations made at least 12 hours before the scheduled service time are eligible for a full refund.

  • Cancellations made within 12 hours of the service time may be subject to a partial refund (up to 50%).

  • Cancellations made after service has started or driver has been assigned/en route are non-refundable.

Business-Initiated Cancellations

If we cancel a booking due to operational reasons:

  • The customer will receive a 100% full refund, or

  • The option to reschedule at no additional cost

3. Refund Eligibility

Refunds may be issued under the following conditions:

  • Service was not delivered as confirmed

  • Significant delay or failure in service delivery

  • Duplicate or incorrect charges

  • Verified customer complaints supported by evidence

Refunds will not be issued for:

  • No-shows by the customer

  • Incorrect booking details were provided by the customer

  • Delays caused by external factors (traffic, weather, road conditions)

4. Refund Processing Time

  • Approved refunds are processed within 3–5 business days

  • The amount will be returned to the original payment method

  • Processing time may vary depending on the customer’s bank or payment provider

5. Dispute Resolution

We strongly encourage customers to contact us before initiating a chargeback.

Our support team is available to resolve issues quickly:

  • Email: support@carliftinuae.com

  • WhatsApp +44 7446198965

We aim to resolve all complaints within 24–48 hours.

6. Proof of Service

For transparency and dispute prevention:

  • All bookings are confirmed via message/email

  • Service completion records are maintained (driver logs / confirmations)

7. Policy Acceptance

By placing an order with carliftinuae, the customer agrees to this Refund & Cancellation Policy.

8. Updates to Policy

We reserve the right to update this policy at any time. Updates will be published on our website.

Last Updated: 1st Jan 2026